Quality Management System

Information Note of Quality Management System functioning in IDGC of Centre, PJSC

Date Event Commentaries
2018
Inspection audit according to requirements of the international standard ISO 9001:2015

For the purpose of increase in system effectiveness of quality management (the QMS) in IDGC of Centre, PJSC (hereinafter - the Company) functioning according to requirements of the International Standard ISO 9001 and within transition to the new version of the International Standard ISO 9001:2015, the certification body "Russian Register" performed inspection audit of the operating management system in IDGC of Centre, PJSC.

Audit scope:

  • Executive office of IDGC of Centre, PJSC;
  • Branch of IDGC of Centre, PJSC - Bryanskenergo (including Distribution Zones);
  • Branch of IDGC of Centre, PJSC - Lipetskenergo (including Distribution Zones);
  • Branch of IDGC of Centre, PJSC - Yarenergo (including Distribution Zones).

According to the program the following auditees were checked: business processes "Rendering of services on grid connection", "Management of perspective and technical development", "Investment management", "Customer relationship management", "Sale of value-added services", "Rendering of services on transmission of electric energy", "Ensuring distribution of electric energy", "HR management", "Management system", and also "Logistics and Procurement Management" and "Purchasing Management" business services.

In the course of audit no discrepancy was identified. Auditors revealed areas for improvement.

By results of inspection audit:

The quality management system of IDGC of Centre, PJSC was checked and recognized conforming to requirements of the international standard ISO 9001:2015 and GOST R ISO 9001-2015.
February, 2018 Updating of documentation of a quality management system of IDGC of Centre, PJSC

Within transition of the certified quality management system of IDGC of Centre, PJSC (hereinafter – the Company) to the version of the international standard ISO 9001:2015, for the purpose of development and improvement of a management system of business processes and business services and systems of organizational and functional management of the Company it approved:

  • the Policy in the field of quality of IDGC of Centre, PJSC;
  • the Guide "Quality management system of IDGC of Centre, PJSC";
  • Regulations "Internal audits of a quality management system of IDGC of Centre, PJSC";
  • and other internal regulating documents regulating functioning of the Quality management system of IDGC of Centre, PJSC.
2017 Inspection audit

For the purpose of increase in efficiency of functioning of the quality management system (the QMS) of IDGC of Centre, PJSC (hereinafter - the Company) developed according to requirements of the International Standard ISO 9001:2008, the certification body "Russian Register" performed inspection audit of the operating management system in IDGC of Centre, PJSC.

Audit scope:

  • Executive office of IDGC of Centre, PJSC;
  • Branch of IDGC of Centre, PJSC - Kostromaenergo;
  • Branch of IDGC of Centre, PJSC - Kurskenergo;
  • Branch of IDGC of Centre, PJSC - Orelenergo.

According to the program the following auditees were checked: business processes "Rendering of services on grid connection", "Management of perspective and technical development", "Investment management", "Customer relationship management", "Rendering of services on transmission of electric energy", "Ensuring distribution of electric energy", "HR management", "Management system", and also "Logistics and Procurement Management" and "Purchasing Management" business services. In the course of audit no discrepancy was identified. Auditors revealed areas for improvement.

By results of inspection audit:
The quality management system of IDGC of Centre, PJSC was checked and recognized conforming to requirements of the international standard ISO 9001:2008 and GOST ISO 9001:2011.
2016
Recertification audit

For the purpose of increase in efficiency of functioning of the quality management system (the QMS) of IDGC of Centre, PJSC (hereinafter - the Company) developed according to requirements of the International Standard ISO 9001:2008, the international body for certification BSI performed recertification audit of the operating management system in IDGC of Centre, PJSC.

The purposes of this audit were:

  • check of effectiveness of a management system of the Company in the light of internal / external changes and its continuous compliance and application to the field of certification;
  • demonstration of obligations to maintain efficiency and improvement of a management system for increase in efficiency of functioning of the QMS;
  • confirmation of integrity of System of management of the Company and compliance to requirements of the international standard ISO 9001:2008.

Audit scope:

  • Executive office of IDGC of Centre, PJSC;
  • Branch of IDGC of Centre, PJSC - Belgorodenergo;
  • Branch of IDGC of Centre, PJSC - Voronezhenergo;
  • Branch of IDGC of Centre, PJSC - Smolenskenergo.

According to the program the following auditees were checked: business processes "Rendering of services on grid connection", "Management of perspective and technical development", "Investment management", "Customer relationship management", "Rendering of services on transmission of electric energy", "Ensuring distribution of electric energy", "HR management", "Information resource and technologies management", "Management system", and also "Logistics and Procurement Management" and "Purchasing Management" business services.

In the course of audit no discrepancy was identified. Auditors revealed areas for improvement.

Audit conclusions: continuation of registration of the management system of IDGC of Centre, PJSC is recommended.
2015
Inspection audit

For the purpose of increase in efficiency of functioning of the quality management system (the QMS) of IDGC of Centre, PJSC (hereinafter - the Company) developed according to requirements of the International Standard ISO 9001:2008, the international body for certification BSI performed inspection audit of the operating management system in IDGC of Centre, PJSC.

The purposes of this audit were:

  • check of effectiveness of a management system of the Company in the light of internal / external changes and its continuous compliance and application to the field of certification;
  • demonstration of obligations to maintain efficiency and improvement of a management system for increase in efficiency of functioning of the QMS;
  • confirmation of integrity of System of management of the Company and compliance to requirements of the international standard ISO 9001:2008.

Audit scope:

  • Executive office of IDGC of Centre, PJSC;
  • Branch of IDGC of Centre, PJSC - Lipetskenergo;
  • Branch of IDGC of Centre, PJSC - Tambovenergo;
  • Branch of IDGC of Centre, PJSC - Yarenergo.

Audit conclusions: continuation of registration of the management system of IDGC of Centre, PJSC is recommended.

2014
Inspection audit

For the purpose of increase in efficiency of functioning of the quality management system (QMS) of IDGC of Centre, JSC (hereinafter - the Company) developed according to requirements of the International Standard ISO 9001:2008, the international body on certification of BSI in IDGC of Centre, JSC performed inspection audit of the operating management system.

The purposes of this audit were:

  • check of effectiveness of a management system of the Company in the light of internal / external changes and its continuous compliance and application to the field of certification;
  • demonstration of obligations to maintain efficiency and improvement of a management system for increase in efficiency of functioning of the QMS;
  • confirmation of integrity of System of management of the Company and compliance to requirements of the international standard ISO 9001:2008.

Audit scope:

  • Executive office of IDGC of Centre, JSC;
  • Branch of IDGC of Centre, JSC - Bryanskenergo;
  • Branch of IDGC of Centre, JSC - Kostromaenergo;
  • Branch of IDGC of Centre, JSC - Tverenergo.

Audit conclusions: continuation of registration of the management system of IDGC of Centre, JSC is recommended.

May, 2013 In Moscow with support of the Ministry of Energy of the Russian Federation the industry conference "Perspectives of Development of Management Systems in the Energy Industry in the light of Russia's Accession to the World Trade Organization" took place. Representatives of the State Duma, Rosstandart, leading experts of BSI, Afnor and TUV participated in the conference.

During the conference specialists of IDGC of Centre, JSC shared experience of this work.

In the company since 2007 the quality management system (the QMS) conforming to requirements of the international standard ISO 9001:2008 has been implemented. For the purpose of implementation of strategic objectives and productive functioning of the QMS in all branches of the company there is the functioning matrix management system (MMS) based on integration of goals, process, project and organizational and functional management. It considerably increases overall performance of each employee separately, a branch and IDGC of Centre, JSC in general. The Company continues to improve the quality management system.

"Implementation and permanent improvement of the QMS at the enterprise of the power grid complex is not end in itself for the sake of certification, and objective vital need — the head of department of integrated management systems Pavel Madyuskin noted. The main objective of the electric grid company is ensuring reliability of power supply and energy security of regions of the service area of the company. It means that requirements to management of such companies should be also at the highest level and correspond to the best international practice. There is no other alternative".

Participants of the industry conference accepted the memorandum in which it is offered to create at the Ministry of Energy of the Russian Federation the Committee on quality of management in the energy industry. Monitoring and promotion of the best world practices of improvement of management in the energy industry should become the main objectives of this Committee that will provide informal implementation of the ISO and OHSAS standards.

May, 2013 Recertification audit

Within the end of a three-year cycle in the Executive office and three branches of the Company BSI (certification body) performed recertification audit.

The purposes of this audit were:

  • check of effectiveness of a management system of the Company in the light of internal / external changes and its continuous compliance and application to the field of certification;
  • demonstration of obligations to maintain efficiency and improvement of a management system for increase in efficiency of functioning of the QMS;
  • confirmation of integrity of System of management of the Company and compliance to requirements of the international standard ISO 9001:2008.

Audit confirmed effectiveness of the checked business processes and business services.

Audit scope:

  • Executive office of IDGC of Centre, JSC;
  • Branch of IDGC of Centre, JSC - Belgorodenergo (including Belgorodsky Distribution Zone and Gubkinsky Distribution Zone);
  • Branch of IDGC of Centre, JSC - Voronezhenergo (including Repyevsky Distribution Zone);
  • Branch of IDGC of Centre, JSC - Orelenergo (including Sverdlovsky Distribution Zone).
December, 2012 IDGC of Centre — Kurskenergo division was given the award for quality of Governor of the Kursk region in 2012

The basis of the evaluation of the companies — competitors for the award for quality of Governor of the Kursk region is the model and evaluation criteria of the European Quality Award and the RF Government Award for quality. These models, used for self-assessment of organizations, are a modern tool of focused innovation to improve performance and competitiveness.

The use of the self-assessment method allows the company to look at its operations from the perspective of an integrated approach to compare itself with the best organizations to identify areas where improvements are needed, to plan and implement these improvements.
The Expert Committee highly appreciated the work performed in IDGC of Centre and its branches on the introduction of modern management techniques and the results achieved.
The award for quality will provide IDGC of Centre — Kurskenergo division with an image of a leader in the region, a reliable supplier of high quality and competitive services, and will help to attract new partners and customers, increase market share, and thus open up new business opportunities.
June-July, 2012 Inspection (compliance audit)

The purpose of this audit was to confirm the integrity of the Company’s Management System and compliance with the ISO 9001:2008 international standard.

The audit of BSI (Certification Authority) has confirmed the effectiveness of proven business processes and business services.
The audit area: Executive Office of IDGC of Centre; IDGC of Centre — Kurskenergo division (including Oboyansky DEN); IDGC of Centre — Tambovenergo division (including Uvarovskiy DEN and Michurinsky DEN); IDGC of Centre — Yarenergo division (including Lyubimsky DEN).
May, 2011 Inspection (compliance audit)

The purpose of this audit was to confirm the integrity of the Company’s Management System and compliance with standards in the period between recertification audits.

The audit of BSI (Certification Authority) has confirmed the effectiveness of proven business processes and business services. The audit area: Executive Office of IDGC of Centre; IDGC of Centre — Bryanskenergo division (including Zhiryatinsky DEN); IDGC of Centre -Smolenskenergo division (including the city of Smolensk DEN, Khislavichsky DEN); IDGC of Centre -Tverenergo division (including Rzhevsky DEN, Zubtsovsky DEN).
May, 2010 Recertification audit of Quality Management System Extension of registration area
April, 2010 For the achievement of significant results in the field of quality following the results of 2009 Interregional Distribution Grid Company of Centre, JSC was awarded the diploma of the Council for the award of prizes of the Government of the Russian Federation in the field of quality.

The contest took place in two stages. At first the experts evaluated the submitted by the contestants’ materials. Organizations that received more than 250 points went into the second stage of the contest. The main purpose of the second stage was to test the objectivity of the submitted by the contestants’ materials on site.

Power engineers of IDGC of Centre presented their materials and received their objective analysis by the team of experts to assess the participants in the contest for the prizes of the Government of the Russian Federation in the field of quality.
Deputy Head of Integrated Management Systems Department of IDGC of Centre Pavel Madyuskin noted: “Our Company has first time participated in the contest for the prizes of the Government of the Russian Federation in the field of quality and immediately received a diploma. I am convinced that for us as beginners the receipt of the diploma is a high score”.
The participation in the contest will allow the Company to use the obtained expert advice for improving its management system based on international trends in quality, prioritize the development of electric grid utilities in the regions of the service area.
For reference:
In 2009, the 13th annual contest was held for prizes of the Government of the Russian Federation in the field of quality. More than ten years of its holding shows that the contest was a unique national program to promote best management practices to improve the stability of production and competitiveness of products. Russian organizations that participated in the contest have successfully applied the model award, harmonized with the model of the prestigious European Quality Award both in the period of the crisis in the 90s of last century and the recovery.
March, 2010 The Management Board approved the Report on the functioning of the QMS in 2009.
December,2009 IDGC of Centre - Yarenergo division was marked with the second consecutive year diploma of the contest of the Yaroslavl Region "Best work in quality assurance".

Awarding was held on 1 December 2009 in the framework of the regional scientific and practical conference “Management and quality at the modern stage”.

Awards of the contest for quality are given for achievement of significant results in the system approach to improving the quality of products and services, ensuring their safety and competitiveness, in the implementation of modern technologies and management practices.
The annual contest in the field of quality in the Yaroslavl region has been held since 1994. Its participants are companies and organizations of various sectors, institutions, social services and education, non-governmental organizations of the region.
Yarenergo division being the Diploma winner of the contest gets the right to use in the documentation and promotional materials the title of “Quality Award Winner of the Yaroslavl region in 2009”.
Regional Quality Award is established by the Governor of the Yaroslavl region with a view to moral and material incentives and the general promotion of the best work for companies and organizations in the field of quality assurance and implementation of efficient methods for quality control.
November,2009 IDGC of Centre - Lipetskenergo division became winner in the anniversary, tenth contest for quality conducted by the authorities of the Lipetsk region.

TThe aim of the contest is to promote the implementation of efficient management practices and improve the quality of products and services. Business excellence model underlying the Lipetsk contest is fully consistent with the model of the nationwide contest, but can also be used by enterprises to conduct a comprehensive self-assessment of their activities.

IDGC of Centre — Lipetskenergo division director Alexander Konanykhin noted:" Among the utilities of our region Lipetskenergo division is one of the first to apply modern management techniques. Implementing Quality Management System (QMS), project management system, matrix management system, automated enterprise resource management system SAP and other innovations, gives us the opportunity to share lessons learned with colleagues and partners".
October, 2009 Group of experts assessed the compliance of IDGC with the criteria for Award on the basis of contest Report and survey results on site, which is made in the executive office and two branches of Tverenergo division and Yarenergo division.

The contest Report of IDGC of Centre, which is submitted to be evaluated by experts, identifies the main priorities of the Company:

the role of Top Management in the work towards the development, implementation and continuous improvement of organization’s management system, working with customers, partners and representatives of the Company. In addition, it defines the policy and strategy of the organization in the area of quality, human resources, partnerships and processes undertaken by the organization to achieve customer satisfaction of product quality, influence of the organization on the society and the financial performance of the Company.
The result of the audit will be the resolution of the expert group on the extent of compliance under the criteria of the Prize, as expressed in the final score and recommendations for improvement.
August, 2009 Top Management of IDGC of Centre, in order to conduct an independent assessment of the current management system, has taken the decision to participate in the thirteenth annual contest for the award of the Government of the Russian Federation in the field of quality. Top Management of IDGC of Centre, in order to conduct an independent assessment of the current management system, has taken the decision to participate in the thirteenth annual contest for the award of the Government of the Russian Federation in the field of quality.
April, 2009

Routine surveillance audit of the quality management system
The purpose of the audit is the confirmation of conformity of the quality management system of the Company with the requirements of ISO 9001:2008 subject to the provisions of ISO 10006:2003 “Guidelines for quality management in projects”.

Corrective actions based on discrepancies identified in previous audits have been tested and the effectiveness of their implementation has been confirmed.
The audit confirmed the effectiveness of the audited processes.

In November 2008, the International Standard ISO 9001:2008 was published (ISO 9001:2008), which replaced ISO 9001:2000. Changes in the standard are associated with a more profound explanation of the existing requirements of ISO 9001:2000 based on eight years of experience of implementing the standard worldwide. The changes are also designed to improve interoperability with the International standards ISO 14001:2004and OHSAS 18001:2007.

The action plan agreed by the International Organization for Standardization ISO and the International Accreditation Forum IAF on the certification of compliance with the requirements of ISO 9001:2008 is as follows:
— Certification of compliance with the requirements of ISO 9001:2008 is carried out after its publication;
— Certification for compliance with the national equivalent of the international standard ISO 9001:2008, i.e. in the Russian Federation — GOST R ISO 9001-2008 is carried out after the publication of the Russian standard;

Validity of ISO 9001:2008 certificates:
— A year after the publication of ISO 9001:2008 certification and recertification is conducted only for compliance with the requirements of ISO 9001:2008.
— Twenty-four months after the publication of ISO 9001:2008 all existing certificates of ISO 9001:2000 are considered invalid.

July - October, 2008

Full-scale audit of QMS functioning in  IDGC of Centre, JSC subsidiaries The audit purposes: estimation of  conformity of the Subsidiaries’ QMS and its elements to the requirements of ISO  9001 international standard (GOST R ISO 9001), to the internal requirements  developed and established by the Subsidiaries and to other planned actions; - support of the Subsidiaries’ QMS in  working order;
 - reception of a  trustworthy information on the functioning of the Subsidiaries’ QMS;
- definition of possibilities of QMS development for the purpose of improvement of the Subsidiaries’ activity;
- check of elimination of the discrepancies revealed at previous audits,
- check of performance of corrective and preventive actions and other planned actions, and also estimation of their productivity.
June, 2008 Actualisation of the Quality Policy Order No 137 of General Director as of 02.06.2008 On approval  of IDGC of Centre, JSC Quality Policy
May, 2008 Meeting of the Group of Quality Executives of IDGC of Centre, JSC Executive Office The  following issues were considered at the meeting:
- actualisation of the internal standard documentation (Regulation on organisational departments, duty regulations, regulations, standards, certificates of business projects);
- discussion of the Regulations of the establishment of  business project key performance indicators.
May, 2008 Video conference under the project of QMS implementation in the subsidiaries focused on the system functioning issues Participants: heads of the Quality Management Departments of the subsidiaries, heads of QMS implementation projects,  Representative of IDGC of Centre, JSC Quality Management, employees of the Executive Office Quality Management Department, representatives of profile organisational departments  of the Executive Office.
April, 2008  IDGC of Centre, JSC - Uniform Operating Company  
January, 2008

Planned inspection audit of QMS
The audit is aimed to prove conformity of the quality management system of the Company with the requirements of ISO 9001:2000 standard, taking into account the services of ISO 1006:2003 Quality Management at designing standard.

Corrective actions were checked up by results of the discrepancies revealed within the limits of the previous audits and the efficiency of their introduction was confirmed.
The audit confirmed productivity of the checked up processes. Insignificant discrepancies concern a separately revealed deviation, which in itself challenges the ability of QMS to operate effectively the corresponding processes
The plan of correcting and warning actions was developed and approved by order No 52 as of 29.02.2008.
December, 2007 Certification audit of Russian Project Management Association "SOVNET"
The programme and project management system underwent check on conformity with the rules and methodology of the International Project Management Association IPMA
Conformity of the  Programme and Project Management System with the  requirements was confirmed.
 Project Management
October, 2007 Inspection audit planned inspection check of conformity of QMS with  the services of ISO 10006:2003; 
Conformity of the Management System with the requirements of the Standard was confirmed.
The Ongoing Quality Commission developed actions for improvement of QMS according to recommendations of the given standard which became the basis of preparation of the Company with the certification on the level of technological maturity and work out of the Corporate Programme and Project Management Standard.
August, 2007  Presentation of the certificate of conformity of the introduced quality management system in IDGC of Centre, JSC  with the requirements of ISO 9001:2000 (taking into account the services of ISO 10006:2003)  /docs/FS_5133781.pdf
July, 2007 The Ongoing Quality Commission was established. The Ongoing Quality Commission (the "OQC") is a collegial body of IDGC of Centre, JSC for quality management and amendment of the quality management system in IDGC of Centre, JSC.
Main objective: delivery operational management of QMS.
July, 2007 Certification audit  of QMS
As a result of the certification audit, the Conformity of the Management System to Standard requirements was approved. 
By results of  estimation, three insignificant discrepancies were revealed for elimination of which  the corrective measures plan was worked out and approved by Order No 171as of 22.08.2007.
May, 2007 Start of the pilot project in JSC "Yarenergo" Work out and introduction of ecological management system according to the requirements of ISO 14001:2004  
March, 2007 Precertification audit of QMS: QMS of the Company  passed check of conformity to the requirements of  ISO 9001:2000 international standard (taking into account the requirements of ISO 10006:2003); Certification body by results of the audit gave  its opinion that QMS conforms to the requirements and is prepared to hold certification audit. By results of the estimation 11 insignificant discrepancies were revealed; for their elimination the correction plan was approved by  order No 81 as of 16.05.2007.
February, 2007 The resolution on inclusion in the certification area of ISO 9001:2000 international standard conformity to provisions of ISO 10006:2003 was approved  
November, 2006 Diagnostic audit was carried out by the independent certification body Discrepancies were revealed, a correcting plan was drawn up
November, 2006 Start of projects Work out, introduction and preparation for certification of quality management system in DGC on the whole territory of IDGC of Centre, JSC's footprint. Start of the pilot project Work out and introduction of professional health and safety management system according to the requirements of OHSAS 18001:2002 in JSC" Twerenergo " subsidiary
October, 2006 The independent  certification body was defined- "BSI Manaement Systems" ltd. Open (British BSI Standards Institute)  
July, 2006 Start of pilot projects Work out, introduction and preparation for certification of quality management system in DGC (JSC "Twerenergo", JSC "Lipetskenergo", JSC "Bryanskenergo", JSC "Kostromaenergo") The Uniform Project Performance Complex Program was drawn up and approved
July, 2006 Quality Policy was approved Worked out by: Group of Quality Management Officials,  project team, advisers;  Approved by: Strategy and Development Governing Council
June, 2006 Start of the stage of  business processes description and QMS documents work out  
May-June, 2006 Training of top managers, middle managers, quality management officials, internal auditors was performed. A group of QMS internal auditors was generated. The group structure: employees of organisation departments who passed "QMS Internal auditor " course and received- certificates
April, 2006 The  Quality Management Representative (QMR) was appointed QMR instruction was drawn up and approved, the Authorised Quality Management Group was formed
March, 2006 Diagnostic audit of the management system was executed The top management received the report on conformity of the company’s management system with the requirements of ISO 9001:2000 international standard
February, 2006 Start of the project Working out, introduction and preparation for certification of the quality management system The project Articles of Associations were drawn up and approved
December, 2005 Resolution on introduction of quality management system and preparation for certification on conformity with the requirements of ISO 9001:2000 international standard  

Use of project management approach during the realization of QMS implementation project to IDGC of Centre

Use of project management approach during the realization of QMS implementation project to IDGC of Centre (doc, 2,389Kb)

Certificate of QMS Compliance with Requirements of ISO 9001:2008 International Standard

Certificate of QMS Compliance with Requirements of ISO 9001:2008 International Standard (pdf, 435Kb)

Quality management policy of IDGC of Centre, JSC