Specialists of “Rosseti Centre and Volga Region Ivenergo” summed up the results of work with consumers for the first half of the year: over 6 months, Ivenergo’s specialists received 12,007 calls from clients.
The energy company uses modern technologies and communication channels to make the process of interaction with customers as convenient, accessible and comfortable as possible. Internet services are becoming more and more popular. In the first half of 2020, 1,401 clients used the Internet reception and personal account on the website of Rosseti Centre and Volga Region, sending requests via e-mail, 304 requests were received through the interactive portal of Rosseti’s Group of Companies “Svetlaya Strana”, 78 requests were received by mail.
Residents of the region also often ask questions about connection to power grids, maintenance of power grid facilities, power transmission, commercial metering of electricity, power outages (planned and emergency).
Additional services of the company are of increasing interest to consumers. “Rosseti Centre and Volga Region Ivenergo”, among the additional services, offers the “Grid connection support” service, when the power grid company undertakes the performance of work within the competence of the client. Ivenergo’s specialists have significant experience and all the necessary material and technical resources for high-quality and fast connection of consumers’ power installations to the grid infrastructure.
The work is carried out by highly qualified personnel using certified materials, specialized vehicles, while the whole range of work is carried out by the same organization to the grids of which the consumer’s electrical installation is connected. That is, when ordering the service, the client receives on a turnkey basis a full range of measures for the connection of the facility to the electric grids with a quality guarantee (from the preparation of the necessary documents to construction and installation works and the connection of the facility to the electric grid), which significantly saves money and time.
“Rosseti Centre and Volga Region Ivenergo” reminds that for all issues related to power supply, customers can contact specialists of the Contact Centre of Rosseti Centre and Volga Region at the toll-free number 8-800-220-0-220, as well as using the “Internet-reception” and “Personal account” on the company’s website.
Using the “Personal account” service, you can remotely submit an application for connection to grids of the company of electrical installations with a capacity of up to 150 kW (for legal entities) and up to 15 kW (for individuals) with the capability to track its progress online. Similar opportunities are provided by the portal of electric grid services of PJSC Rosseti at портал-тп.рф.