Hotline of power engineering specialists:
Power supply of 40 thousand facilities of infrastructure for life support under the conditions of a regime of increased readiness and self-isolation of residents introduced in 20 regions of presence is under special control of Rosseti Centre and Rosseti Centre and Volga Region.
As part of the instructions of Pavel Livinskiy, the Head of Rosseti’s Group of Companies, the power engineers of Rosseti Centre and Rosseti Centre and Volga Region continuously monitor power supply to more than 20 thousand water supply facilities, about 10 thousand heat and power supply facilities, and more than 200 hydraulic structures, over 8 thousand gas supply facilities.
“Reliable and uninterrupted power supply of life support facilities in the current situation is extremely important. We are taking all the necessary measures in order to solve this problem in a quality manner, at the highest professional level,” stressed Igor Makovskiy, General Director of Rosseti Centre - the managing organization of Rosseti Centre and Volga Region.
During non-working days and upcoming May holidays, the duty of dispatch and technical services, employees of first responding and repair crews, duty staff of substations of branches and managers was organized. In order to ensure the operation of the energy system of 20 regions of the country, there are 1,388 crews of Rosseti Centre and Rosseti Centre and Volga Region consisting of 4,325 people and 1,648 vehicles.
The call-centre of the energy companies round-the-clock receives calls from citizens via the single toll-free number at 8-800-50-50-115. In addition, customers of Rosseti Centre can send outages by phone +7 (915)-38-000-38 in Viber, and customers of Rosseti Centre and Volga by phone +7 (920) 05-05-777 in WhatsApp and Viber, as well as leave a message in social networks. For residents, there are also unified federal online services of the group of companies of PJSC Rosseti: the electric grid services portal at портал-тп.рф, the mobile application of Rosseti’s group of companies, and the portal «Light Country».
