More than two thousand requests, filed by residents of Russia through the “Light Country” portal, were processed by power engineers of ROSSETI’s Group of Companies.
The resource allows you to quickly contact the electricity supplier online.
The “Light Country” portal, launched by ROSSETI in pilot mode less than a year ago in two constituent entities of the Russian Federation - the Kaluga and Tver regions, today registers consumers’ requests in 65 regions of the country.
The service is used by about six thousand people so far, however, the creators of the site pay attention to the monthly increase in the changes of registering new visitors.
“Despite the fact that the site is still operating in test mode, there is an increase in the activity of users, who increasingly prefer to report a problem with power supply through the client’s personal account. If earlier the call-centre was used for these purposes more, now it became much easier to contact ROSSETI, and being anywhere in Russia,” the company’s press service notes.
On the portal, you can leave a message regarding power outages, poor quality of the supplied electricity, defects in the installed electrical equipment. After a maximum of 8 days from the date of posting the message, the problem will be solved, or a response will be provided with an indication of strict deadlines for its resolution. Registration in the personal account on the Portal Светлаястрана.рф takes no more than two minutes.
Of course, with the development of the “Light Country” portal, other methods of communication will not disappear - the hotlines continue to operate in the Group’s subsidiaries, you can contact the company via the official email address, write a letter by mail or come to the Customer Service Centre. In addition, all subsidiaries and affiliates of the holding have official representative offices in social networks, where you can also report a problem.
“In our work, we try to be as open as possible using various communication channels. The “Light Country” portal was created in order to simplify communication with the client, who no longer needs to additionally find out who is in charge of servicing this or that electrical equipment. It is enough to indicate the address where malfunctions are observed, and the contact details of the applicant. ROSSETI will take care of the rest, the holding noted.