General Director of the energy companies discussed with the relevant managers the implementation of measures to improve the quality of interaction with consumers in 20 regions of the Companies’ service area. In early 2020, within the framework of the annual Collegium, it was announced the start of a large-scale program to create and improve channels and feedback mechanisms with residents and organizations, including through the advanced development of interactive services.
Today, the companies are actively implementing a project to install self-service terminals in municipalities, have launched online services for submitting applications for outdoor lighting services and performing connection to power grids in the customer’s service area.
The head of Rosseti Centre and Rosseti Center and Volga Region paid special attention to the introduction of a targeted loyalty program for different categories of applicants.
“We are changing the format of communication with residents and organizations, implementing a large number of electronic services. At the same time, we are improving the quality of interaction with consumers. It is also about getting those positive emotions that, as a result, will affect the assessment of satisfaction from communication with the company. It should be remembered that our consumers are not even clients, but, in fact, the customers of our services and the beneficiaries of our activities,” stressed Igor Makovskiy, General Director of the energy companies.