All customer service centres of Rosseti’s Group were transferred to work online from 30 March 2020

On 30 March 2020, Rosseti’s Group completely transferred all 1,017 customer and consumer service centres in all regions of its presence to remote service. At the same time, a full range of services is provided online.

This measure was taken in accordance with Order of Director General of the Rosseti company Pavel Livinskiy No. 117 dated 17 March 2020 to reduce the risks of the spread of the new coronavirus infection COVID-19.

Over the past two years, Rosseti actively invested in the creation and development of its digital services that are provided remotely, so today the group’s grid companies provide online a full range of services, including processing applications for grid connection, redistribution and increase in capacity, and other calls.

The online services offered by Rosseti’s Group are efficient and popular among customers, as evidenced by the results. From 18 March to 28 March, the number of online calls increased by 34% compared to the same period last year. The number of calls to contact centres grew up by more than 50%, the number of calls through interactive services - by 45%. Documents on already processed applications are sent electronically to your personal account and by e-mail.

At the moment, you can contact power engineers of the group of companies through the Unified Electric Grid Services Portal at Portal-TP.rf, as well as the new “Rosseti - Personal Account” mobile application available to users of Android and iOS devices. The online service Svetlaya Strana.rf and hotline phones of subsidiaries of the Rosseti company operate for all users.