Over the past week, despite the fact that, as a temporary measure, 893 of the 1,017 customer service centres of the group of companies receive calls in the remote and online formats, the number of calls increased by 10%. The correspondence form of interaction demonstrates effectiveness and is in no way inferior to the full-time format of communication with clients.
From 18 March to 28 March, the number of online calls increased by 34% compared to the same period last year. The number of calls to contact centres grew up by more than 50%, the number of calls through interactive services - by 45%. Documents on already processed applications are sent electronically to your personal account and by e-mail.
Please, be reminded that you can contact the power engineers of the group of companies through the Unified Portal of Electric Grid Services at Portal-TP.RF, as well as the new “Rosseti - Personal Account” mobile application available to users of Android and iOS devices. For all users the online service SvetlayaStrana.RF works.