Hotline of power engineering specialists:
Rosseti’s Group of Companies in most regions of its presence is converting client services that do not require the work of specialists at power facilities to an online format. You can contact power engineers through the Unified Portal of Electric Grid Services, the new mobile application “Rosseti - My Account”, available to users of Android and iOS devices, the portal СветлаяСтрана.рф and sites of grid companies. This is a response to current trends and customer wishes. This step is fully consistent with the provisions of the “Digital Transformation 2030” concept implemented by the holding.
Over the past two years, Rosseti paid special attention to the accelerated development of consumer Internet services. Modern tools were developed and implemented in all subsidiary distribution grid companies that allow interacting with consumers on issues such as grid connection, increasing and redistributing power, receiving complaints about poor quality or complete lack of power supply, and feedback forms.
Starting today, in 22 regions of the country, as a temporary measure, customer care offices and client service centres are completely closed, and tomorrow another 8 regions will be added. Moreover, the companies of Rosseti’s Group continue to provide all client services in a timely manner, and applications from consumers are accepted online or by calling the hotline. Documents that grid organizations are to return to customers according to already processed applications will be delivered either electronically through personal accounts or by mail.