Rosseti Centre and Rosseti Centre and Volga Region summed up the results of work with customers for five months of 2019. During the reporting period, the company received more than 761 thousand customer calls. The correspondence form of communication with experts became the most convenient - over 621 thousand requests were sent to the company in absentia. The rest are filed during visits of customers to service offices of the grid companies.
In order to facilitate interaction with customers, specialists of Rosseti Centre and Rosseti Centre and Volga Region constantly improve correspondence services: the single contact centre, the Personal Account on the websites of the companies. Modern technical solutions allow customers to order power supply services, as well as receive consultations remotely, that is, as quickly and conveniently as possible.
For supporters of conservative forms of communication, the companies have a wide network of full-time customer service offices and telephony. The necessary materials explaining the sequence of actions, when submitting an application and concluding an agreement, are posted on information boards in the Customer Service Centres of the companies.
According to the data of the electric grid companies, more than 122 thousand in-person and absentee applications of customers, received for five months of 2019, concerned issues of grid connection. The specialists of Rosseti Centre and Rosseti Centre and Volga Region have considerable experience and all the necessary material and technical resources for high-quality and fast connection of customers’ power installations to the grid infrastructure.
Over 54 thousand times, citizens applied to the company for provision of value-added services. More than 35 thousand customers, who applied, were interested in information on commercial metering of electricity, including installation and replacement of meters, which the companies’ specialists perform in a short period of time, filling out all the necessary documents, independently transferring information on the metering device installation to a power sales company.
“We have serious plans for the development of contact centres, including within the framework of the concept of digital transformation. They imply large-scale modernization of equipment, active development of interactive communication channels, provision of technical conditions for receiving 100% of customer calls from all regions of our operations. This will allow us to introduce a single high standard of service, reduce the waiting time for the operator’s response, and ultimately confirm our status as a socially centric company,” commented Igor Makovskiy, General Director of Rosseti Centre - the managing organization of Rosseti Centre and Volga Region.
Please, be reminded that to date, customers have the opportunity to contact the energy companies for the provision of services and advice in any convenient way. The official website of Rosseti Centre and Rosseti Centre and Volga Region operates the Internet reception. In addition, customers can receive advice and answers on all issues related to connection to electric grids in the Contact Centre of the companies: Rosseti Centre - 8-800-50-50-1158, Rosseti Centre and Volga Region - 8-800-100-33-00 (toll-free call). Interactive services of the energy companies, in particular, simplify the process of connection to the grid of electrical installations with a capacity of up to 150 kW, allow you to track the progress of the application online, send applications for restoration of previously issued specifications, for renewal or redistribution of power, for testing, replacing and installing electricity metering devices. Similar opportunities are provided by the portal of power grid services of PJSC Rosseti at портал-тп.рф.