IDGC of Centre improves the quality of work with customers: about a million requests received in 2017

IDGC of Centre summed up the results of work with customers in 2017.

In the specified period, specialists of the unit for interaction with customers of the company accepted 963,803 customer requests. 319,484 requests were submitted personally, when visiting customer service offices, the rest were directed through the Internet and the contact-centre of the company.

125,493 requests related to the grid connection service, 180,764 requests - the provision of value-added services. The largest number of applications for value-added services relates to the repair/replacement/installation of metering devices (71,593 applications) and "Grid connection support" (14,029 requests).

IDGC of Centre’s revenues from value-added services amounted to 1.219 billion rubles, which is 23% higher than planned figures and almost 22% higher than in 2016.

In 2017, the company paid much attention to expanding the channels of feedback to customers. They were given the opportunity to register on the company’s website in the personal account of the customer to submit and control execution of requests for services, as well as to receive online answers to their questions.

In addition, now customers can send messages about power outage to IDGC of Centre through the Viber and Telegram messengers. And also contact the company on this issue with the help of the service "Get information about interruption" on its website. If there is no information on the power outage at the time of the request, the response on its causes and the planned terms for the restoration of the electricity supply will be sent to the customer in the shortest possible time by e-mail.

In 2017, IDGC of Centre received about 38 thousand reviews from customers on the quality of work and issues related to energy supply.

Information on the services provided by IDGC of Centre can be obtained by calling the 24-hour direct line of power engineers at 8 (800) 50-50-115 or 13-50. In addition, it is available on the corporate website of the company at www.mrsk-1.ru and in the Customer Service Centres and points of work with customers of its branches. Messages on interruptions via other than the above channels can be sent to the Telegram and Viber messengers at +7 (915) 38-000-38.