Hotline of power engineering specialists:
In connection with the extension of non-working days until 30 April, customer service offices of Rosseti Centre and Rosseti Centre and Volga Region provide online service. To do this, you need to use remote services of the companies. As practice shows, their popularity among consumers is growing steadily. Of 23.7 thousand calls received by Rosseti Centre and Rosseti Centre and Volga Region for the last week of March, more than 20 thousand were sent using interactive services and received through the Contact Centre.
“The electric power industry is one of the basic components of the life support system of the population. Therefore, in the context of the restriction on social activity introduced for a period of complicated epidemiological situation, we consider it of fundamental importance to constantly remain in direct contact with consumers. To provide them with all the conditions in order to use all our services without any restrictions,” stressed Igor Makovskiy, General Director of Rosseti Centre - the managing organization of Rosseti Centre and Volga Region.
In a remote format, all services provided by the power engineers are available. Applications for grid connection services in electronic form can be submitted through your personal account on the official website at mrsk-1.ru and mrsk-cp.ru, as well as through the portal TP.RF at портал-тп.рф. To do this, the consumer must register by specifying the user category, mailing address, username and password. And after activation - add a connection facility, fill out a special application form and attach copies of documents.
An application for installation or replacement of an electricity meter, support of grid connections, increase in capacity, other services, to ask a question or leave a request regarding quality of electricity supply, can be submitted on the sites of Rosseti Centre and Rosseti Centre and Volga Region in the section “Clients”. It is also possible to apply for the companies’ services through the mobile application of Rosseti’s Group of Companies.
Rosseti Centre’s consumers can also independently learn about reasons for lack of electricity and planned periods for restoring electricity supply on the company’s website in the sections “Information on outages” (report outages) and “Special projects” (the banner “Transmission of messages about outages”), or through the Viber application by sending a text message to the number +7 (915) 38-000-38. Consumers of Rosseti Centre and Volga Region - on the company’s website in the section “Planned and emergency power outages” or through the Viber and WhatsApp application by sending a text message to +7 (920) 05-05-777.
You can also contact the portal of PJSC Rosseti “Light Country” at светлаястрана.рф. You can quickly obtain information about the activities of the companies through social networks and the Contact Centre of Rosseti Centre and Rosseti Centre and Volga Region, which receives round-the-clock calls from citizens via the toll-free direct number at 8-800-5050-115 or 13-50 (for landline phones).
