Hotline of power engineering specialists:
Specialists of Rosseti Centre and Rosseti Centre and Volga Region eliminated mass power outages in the regions in their operational responsibility. Currently, the power engineers have fed all consumers in the Yaroslavl, Nizhny Novgorod and Kirov regions, the Udmurt Republic and the Republic of Mari El. The restoration of energy supply continues in the Tver region.
The Tverenergo branch continues to have a special mode of operation. Restoration work is being carried out by power engineers around the clock. 125 crews and 168 vehicles of the Tverenergo branch are working to eliminate the consequences of the hurricane. To strengthen them, 93 crews and 83 vehicles from other regions quickly arrived. 80 back-up sources of power supply are involved for energy supply of consumers in the region. There are no disconnected socially significant facilities. The power engineers are asking residents of the Tver region to take an understanding of possible temporary interruptions in power supply due to the need for large-scale work to restore the normal functioning of the region’s electric grid complex, which suffered from the disaster.
Please, be reminded that a hurricane with a force of up to 26 m/s, which hit Central Russia and the Volga Region since the evening of 27 October, caused power supply interruptions in a number of regions of the service area of Rosseti Centre and Rosseti Centre and Volga Region. The power engineers immediately began to restore it. The operational headquarters for elimination of the consequences of the bad weather and the information support of consumers began to work at Rosseti Centre. A special mode of operation was introduced in the branches subjected to natural disasters, which involved the complete mobilization of forces and means. 295 crews consisting of 899 people and 311 vehicles were involved in the rapid restoration of power supply. Federal State Unitary Enterprise “Forest Service”, the regional Ministry of Emergencies and district administrations provide assistance to the power engineers. Work on all sections of damaged power lines in the service area of Rosseti Centre and Rosseti Centre and Volga Region will be carried out around the clock until the full restoration of power supply to all consumers.
The contact centre of Rosseti Centre receives calls from citizens 24 hours a day via the direct line of the power engineers at 8-800-50-50-115, or by the short number 13-50 (from a landline phone). The company’s website www.mrsk-1.ru has the opportunity to independently learn about the causes of outages and planned dates for restoring electricity. You can send a request for electricity outage in the section “Information on outages” - “Report outages” - https://www.mrsk-1.ru/customers/customer-service/power-outage/. If there is no information about a power outage at the time of the request, the consumer will receive an answer with information about the causes for the outages and the planned timing of the restoration of power supply by e-mail. Around the clock information about the lack of electricity can be clarified by means of the Viber messenger by sending a text message to the number +7 (915) 38-000-38.
In addition, you can obtain information on all questions of interest by contacting customer service offices, or by leaving a message on the company’s website in the “Feedback” section.
