Hotline of power engineering specialists:
The company "Rosseti" officially launched the All-Russian Internet portal "The Light Country". It was created to simplify the interaction of the grid complex with consumers, each of which can now, in the most simple way and in a free form, report on a problem related to electricity supply.
For the duration of the resource functioning in the test mode, users can report on power outages, low voltage levels and defects in electrical equipment.
Messages are sent directly to the company’s specialists and immediately processed. Responses to users will be provided within 8 working days, which significantly improves the quality and efficiency of dealing with problem situations that arise with electricity consumers.
"Rosseti" is planning, with the help of the portal "The Light Country", to improve the reliability of electricity supply and to obtain the most objective and timely information about any existing problems and technological violations directly from consumers.
"Rosseti" not only implements advanced equipment and innovative technologies in the work of the power grid complex, but also brings relationships with end customers to the modern level, responding to all their existing and future wishes and expectations," said Director General Deputy, Chief of Staff of Rosseti Olga Sergeeva.
Based on the test results of the portal, which will be held in the Kaluga and Tver regions, possible shortcomings will be eliminated and uniform standards will be worked out. This approach will make it possible to conduct the step-by-step connection of other regions for all interested parties as much as possible, and also to assess the need to develop and connect additional services. By January 1 2019, the portal will cover all 78 regions of the service area of Rosseti Group of Companies.
