Hotline of power engineering specialists:
IDGC of Centre summed up the work with customers for 9 months of 2017.
In the specified period, specialists of the unit for interaction with customers of the company received 711,160 calls from consumers. 238,046 requests were filed in person, when visiting customer service offices, the remaining requests were received through the Internet reception and contact centre of the company.
94,698 calls were related to grid connection services, 106 513 calls - provision of value-added services. The largest number of requests for v services was related to repair/replacement/installation of meters (64,658 applications) and "Grid connection support" (10,665 calls).
For nine months IDGC of Centre received 22,558 positive feedback from consumers. The power engineers received thanks for the quality of work and the prompt resolution of issues related to energy supply. Also, the qualification of the company’s specialists is highly appreciated.
Information on IDGC of Centre’s services can be obtained by calling the direct line of energy specialists at 8-800-50-50-115 or 13-50, or by calling +7 915 -38-000-38 at Telegram, WhatsApp and Viber. In addition, it is available on the corporate website of the company at www.mrsk-1.ru and in the Customer Service Centres and points of work with consumers of its branches.
