As part of the customer-centric policy implementation, IDGC of Centre is summarizing its first half-year. Only for 6 months of 2014 IDGC of Centre received 434,993 customers. Questions of grid connection were of interest to 77,001 applicants, 55,451 applications came for the provision of value-added services, and for other issues 302,541 people consulted of the company’s business activities.
The most convenient form of interaction for a third of visitors (145,887) was a personal visit, another two-thirds of 270,150 applicants - preferred an off-site form. 181,258 people used the phone service of the direct line of power engineers at 8-800-50-50-115 and the Internet reception on the website of the company.
IDGC of Centre constantly strives to improve the quality of services provided, the use of modern technologies and communication channels to make the process of relationship with customers as comfortable as possible. The company continues to openly interact with customers, for example, in 2014 the short telephone number "13-50" was commissioned to receive consumers’ calls via the direct line of power engineers. On the website IDGC of Centre provides information on services rendered, as well as the procedure, cost and timing of the services. Until the end of the year it is planned to commission an interactive version of the customer's personal account.
At Customer Service Centres and marketing and customer interaction departments of Distribution Zones consumers can get necessary advice on the terms and procedure for issuance of technical conditions and connection to the electric grid of the branch, full information about the value-added services provided by IDGC of Centre, problems with power supply, as well as other issues related to electricity. There grid connection applications are accepted and all necessary documents are issued.