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Best operators of the Contact-Centre of IDGC of Centre were named

24 September 2012

The Contact-Centre of JSC “Energy Service Company” (a 100% subsidiary of IDGC of Centre) for the second year in a row is a strong supporter of the idea of holding and participates in the International Week of contact-centres arranged by Association ContactCenterWorld.

The very week was held for the 13th time and included a whole range of activities aimed at promoting the industry of contact-centres. Following the results of the contest Katerina Melyukhanova won in the nomination “Master of the Contact-Centre in the switching service”, and Anastasia Sukhareva won in the nomination “Master in the service “Direct Power Hot Line”. Prize-winners of the contest “Sprinter of the Contact-Centre” was Irina Gostischeva, and in the switching service — Nadezhda Dzekoeva. Olga Sukhacheva was recognized as the best operator-rounder. Natalia Sotnik got the award of the most “star” operator (who scored additional points on call monitoring), Tatiana Lapina was selected as the most customer-centric, Valeria Silina was named the most disciplined among the operators and Natalia Smorodina was recognized as the most active operator.

Please, be reminded that the Contact — Centre of IDGC of Centre, which has been in operation since 2006, was created within the framework of an integrated customer service system. Every day it takes up to four thousand calls. Calling the round the clock toll-free single Direct Power Hot Line in 11 regions where the company operates at 8-800-5050-115, the customer can get advice on grid connection to networks of IDGC of Centre, state of power supply, planned and emergency power outages, additional services provided by the company. Currently, the Contact-Centre continues a project to transfer customer calls from phones of operators of distribution zones to the single to all branches of the company Contact-Centre. This will centralize relationships with customers, “unload” operators through speedy acceptance of the request and provision of information.

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