Power engineers of IDGC of Centre perfect process of interaction with clients

25 March 2010

допуслугPower engineers analyzed work with clients in regions of power grids of branches, development of related services, automation of the process of related service rendering and performance of measures intended to increase of quality of client servicing. Participants of meeting discussed further development of project of integration of CRM module of governance of interaction with clients and ТMER (Technical maintenance and equipment repair)module of repair planning on the basis of SAP/R3 system intended to reduction of time of client servicing at planned and emergency outages. Special attention was paid to issues of perfection of work with consumers’ addresses, marketing of power grid services and interaction of branches of IDGC of Centre with business entities, development of system of distance servicing, creation of client internet-portal.

As explained by Anna Korneychuk, Head of the department for organization of work with clients of IDGC of Centre, JSC development of related services and governance of interaction with clients are one of the most important directions of the Company activity. “Meetings with the colleagues of the Unified Operating Company of Centre allow to analyze our work in different regions, to voice our opinion regarding one or another issue, to set out perspective directions for the current year” , — Anna Korneychuk emphasized.

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Сообщение о хищении электроэнергии