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IDGC of Centre keeps client-orientedness

16 March 2010

More than 41 thousand people were interested in connection to power distribution grids of branches, above 12 thousand people were interested in additional services of the Company and 155 thousand customers addressed on other questions connected with power supply relating to outside organizations. The Company performed 21 023 contracts on technological connection (TC) of individuals and legal entities to grids. In comparison with 2008 number of performed contracts increased by 30,3 %.  

33 Client Service Centres operate within the territory of IDGC of Centre, they work with individuals and legal entities on the principle of uniform site. Main directions of activity of Centres include receipt and processing of clients’ addresses, execution of package of documents for technological connection to power grids of the Company, of applications for check, replacement or installation of energy meters, reading of energy accounting meters, maintenance and repair of power equipment of any complexity, rendering of consultative services regarding whole spectrum of power supply issues including issues relating to power saving. Seminars, round tables on issues relating to technological connection, power saving, presentation of new services of the Company are held on the sites of CSC to increase level of client-awareness. 

In 2009 the Company was implementing modern technologies such as SAP IS-U units (energy and capacity accounting, billing of services, balancing), ТОРО (company assets management) and CRM (management of interactions with clients) on SAP-basis, was investing funds in development of complex system of clients’ addresses handling providing constant account and processing of consumers’ opinions.  

In 2010 IDGC of Centre is planning to create centres of power saving reference on existing sites of CSC, to extend positive experience of forwarding of clients’ calls from RPG dispatcher to operator of Contact-centre in all branches, to implement client portal on website of the Company -

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