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Smolenskenergo increases customer awareness of connection to the branch’s grids


Specialists of the branch “Rosseti Centre Smolenskenergo” organized and held a seminar - meeting on issues of connection to electric grids and the practice of using interactive services: personal account and the electric grid services portal at portal-tp.rf. The event was attended by 30 applicants who are planning to connect their electrical installations to the branch’s grids in the near future.

The power engineers told the businessmen about the procedure for filing applications, about the stages of grid connection of facilities to Smolenskenergo’s grids, about the work of the personal account on the company’s website ( Currently, it is a convenient and state-of-the-art service that helps customers save time. With it, customers without a personal visit can, at any convenient time and anywhere, from any device with access to the Internet, apply for connection to electric grids with a maximum capacity of up to 150 kW. The service allows you to further monitor the progress of the application, familiarize yourself with the contract and technical conditions, sign it with an electronic signature and track the change in the stages of the application and the implementation of activities under the agreement on the implementation of grid connection.

About 3,000 customers took advantage of the opportunity to submit an online application for grid connection for 8 months of 2019, which is 76% more than the number of similar applications of the same period last year.

In the “personal account” you can also apply for value-added services of the company, one of which is “Turnkey grid connection”. Over the past 8 months, 1,988 applicants applied for this service to the branch, 84 of them applied for the service remotely through their personal account.

Meetings with customers are organized by power engineers on a quarterly basis, and they are held not only in the city of Smolensk. Outreach meetings in districts of the region are of great interest to customers.

Please, be reminded that in more detail the rules of connection to Smolenskenergo’s grids can be found on the company’s website by calling the round-the-clock line of power engineers at 8-800-50-50-115 (toll free) or 13-50, as well as contacting the Customer Service Centre or an office of the branch whose addresses are posted on Rosseti Centre’s website in the “Customers” section.

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