Hotline of power engineering specialists:
A new customer service centre (the Centre) of the branch “Rosseti Centre Voronezhenergo” began its work in the city of Voronezh at Arzamaskaya Street 2. At the opening ceremony, which took place on 4 July 2019, guests of the event - Voronezhenergo’s customers and representatives of the Voronezh region government - were able to evaluate the modern office, which fully meets the Uniform standards of quality of service for customers of services of grid companies, approved by the order of the Ministry of Energy of Russia.
The new Centre provides all the amenities: a comfortable waiting area, an electronic queue, the ability to work in a private office through a self-service terminal, as well as a meeting room in case of need for participation of relevant specialists of the branch. Visually impaired citizens will be able to visit the Centre - all the necessary conditions have been created for this.
“The need to open a new customer service centre is conditioned by the company’s desire not only to provide a wide range of services to its customers, but also to make their service process as comfortable, open and transparent as possible,” said Vyacheslav Antonov, Acting Director of Voronezhenergo.
Along with the newly opened Centre, in Voronezh and every district of the Voronezh region there are points for work with customers. You can find the addresses of the points for work with customers on Rosseti Centre’s website in the “Clients” section at https://www.mrsk-1.ru/customers/customer-service. You can get expert advice on issues related to the company’s activities by using the toll-free around-the-clock line of power engineers at 8-800-50-50-115.
