Hotline of power engineering specialists:
IDGC of Centre - Tambovenergo division summed up the results of work with customers for 2018.
During the reporting period, the branch received 54,606 calls from customers. The main part (43,624 calls) was sent in absentia (via the call centre of IDGC of Centre, the Internet reception, mail), the remaining 10,982 were filed during customer visits to the company’s service offices.
More than three thousand calls were related to issues of grid connection. Over eight thousand times citizens applied to Tambovenergo to request value-added services.
The results of the year showed an increase in demand of residents of the Tambov region for the service “Execution of work related to the client’s competence in grid connection” (“Grid connection support”). In 2018, they concluded with the power company about 500 contracts for the provision of this service for more than 11 million rubles. The growth compared to the same period in 2017 amounted to 138%.
Tambovenergo is actively engaged in informing customers about its services through regional media, the corporate website of IDGC of Centre and websites of municipalities of the Tambov region. The list of value-added services provided by the company is placed on stands in Distribution Zones. In addition, the power company organizes field presentations in municipalities. For example, in January-September, representatives of the service sales unit of Tambovenergo held presentations of the service for maintenance and development of outdoor lighting networks for heads of village councils of several districts of the region.
Information on all services of IDGC of Centre can be obtained by calling the direct round-the-clock line of power engineers at 8-800-50-50-115 or 13-50. 24 hours a day, calls are received for absence and violation of quality of electricity, reports of theft of electricity and equipment. For other issues, including calls for frequent power outages, you should contact during working hours relevant specialists from Monday to Friday, as well as on the portal “Light Country”. Information about causes of outages and planned time for restoration of power supply can be independently found on the corporate website of the company at www.mrsk-1.ru in the section “Outage and construction schedules - Get information about outages” at https://www.mrsk-1.ru/customers/customer-service/power-outage/, and also be specified via Viber at +7 915-38-000-38. In addition, information on all services of IDGC of Centre can be found in the Customer Service Centres and points for work with customers of its branches.
