Specialists of Kostromaenergo in 2018 received more than 25 thousand customer requests

IDGC of Centre - Kostromaenergo division summed up the results of work with customers for 2018.

During this period, specialists from the customer interaction unit of the company accepted 25,653 customer requests. 19,967 requests were filed by citizens in person when visiting customer service offices, the rest were sent through Internet resources and the company’s contact centre.

9,158 calls concerned connection to grids (5,160 of them were applications for grid connection), 7,551 calls were for provision of value-added services (including 6,448 requests for value-added services). The largest number of applications for value-added services related to replacement and installation of metering devices.

Over the past year, the Kostroma branch of IDGC of Centre received 153 pieces of feedback from customers about the quality of the work performed and the resolution of issues related to energy supply.

Information about the services provided by IDGC of Centre can be obtained by calling the round-the-clock direct line of power engineers at 8 (800) 50-50-115 or 13-50. IDGC of Centre has its 24-hour Internet service for citizens on causes for lack of electricity. You can find out about causes of outages and planned dates for restoration of power supply yourself by sending a request for lack of electricity, on the company’s website at www.mrsk-1.ru in the section “Information about outages - Report outages”.

If there is no information about the power outage at the time of the request, a response with information about the causes of outages and the planned timeline for the restoration of power supply will be sent by e-mail. Also, information on the absence of power supply can be clarified using the Viber messenger by sending a text message to +7 (915) 38-000-38.

Also, on issues related to electricity supply, you can contact the portal of PJSC ROSSETI “Light Country”. This project of PJSC ROSSETI was created in order to establish feedback with customers of electrical energy and is designed to provide the public with the opportunity to quickly communicate with the supplier of electrical energy online.

With the help of the Portal “Light Country” customers can leave messages about such problems associated with power outages, fluctuations or low voltage, defects in the operation of electrical equipment. Problem reports are processed centrally, in the unified Moderation Service of PJSC ROSSETI.

In addition, you can receive information on all questions of interest to you by contacting service offices.