The additional service of IDGC of Centre - Smolenskenergo division on installation and replacement of electricity metering devices continues to be the most requested service among residents of the Smolensk region. In total, 6,289 applications were submitted, and 5,998 contracts were concluded in the branch for 8 months of the current year for the provision of this service. Revenue from the provision of the additional service for the installation and replacement of metering devices increased by 7% compared to the same period in 2017 and amounted to 14.67 million rubles.
To apply for the installation or replacement of an electricity metering device, it is enough to come to the Smolensk Customer Service Centre at the address: Tenishevoy Street 33, or to the nearest Distribution Zone (addresses of service offices and operation hours can be specified at https://www.mrsk-1.ru/customers/customer-service/centers/smolensk/offices). As part of the service, Smolenskenergo’s specialists will help you choose a metering device that meets the requirements of current legislation, will promptly and efficiently provide the service for installing or replacing it, and obtaining admission for operation. At the same time, the consumer saves his time and money. In addition, electricity metering devices purchased by Smolenskenergo are under warranty, which means free repair during the warranty period, or replacement of the metering device with a similar one in case of impossibility of repair.
All necessary work is carried out by qualified personnel in strict compliance with technical standards and requirements. Smolenskenergo has specialized equipment, all necessary approvals and licenses, as well as materials that allow to perform work of any degree of difficulty with the provision of guarantees for all types of services provided.
The branch pays great attention to improving the quality of customer service and constantly examines customer feedback on the work done. For 8 months, the branch received 3072 positive reviews about the additional services provided, 85.78% of which were about the implementation of the replacement and installation of electricity metering devices.
Smolenskenergo reminds that according to the law, before replacing an electricity metering device with the help of other organizations, it is necessary to notify the branch about the planned actions (according to Resolution of the Government of the Russian Federation of 04.05.2012 N 442 “On the functioning of the retail electricity markets”), otherwise, unauthorized actions with the metering device in accordance with Resolution of the Government of the Russian Federation of 06.05.2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” will be classified as unauthorized interference with the metering device operation and electricity consumption will be recalculated.