IDGC of Centre - Kurskenergo division summed up the work with customers for six months of this year.
During the reporting period, 14,389 requests were registered in customer service offices. 2,203 of them concerned issues of grid connection, about 5,000 requests were submitted by residents of the Kursk region for provision of value-added services, the rest of the requests were related to reliable and high-quality power supply to customers.
The greatest demand was for the value-added service for replacement/installation of meters. Since the beginning of the year, 2,147 citizens requested this service. 1,477 people used the service "Grid connection support", more than 300 customers requested the service "Provision of technical resources".
8,868 requests were submitted by residents of the Kursk region during their personal visits to points of work with customers in Distribution Zones and Customer Service Centres (CSCs), while the remaining requests were received through the Contact Centre and the Internet reception of IDGC of Centre.
During the period under review, the company received 1,519 positive responses from customers. They note the high-quality and fast execution of work and the high level of qualification of employees of the branch.
Information on all services of the branch of Kurskenergo can be obtained at the corporate site of IDGC of Centre, at the Customer Service Centres and points of work with customers of the branch located in Distribution Zones and by calling the 24-hour line of power engineers at 8-800-50-50-115 or 13-50. Calls are taken 24 hours a day on the direct line for outage and violation of quality of electricity, information about theft of electricity and equipment. For other issues, including private power outages, please contact during business hours from Monday to Friday.
You can find out causes of outages and planned terms for restoration of electricity supply on a 24/7 basis at the corporate site of the company at www.mrsk-1.ru in the section "Outage and Construction Schedules – Get information about the outage" https://www.mrsk-1.ru/customers/customer-service/power-outage/, and also specify by Viber at +7 915-38-000-38.