Hotline of power engineering specialists:
IDGC of Centre - Kostromaenergo division summed up the results of work with customers for the first quarter. During the reporting period, employees of the enterprise’s customer unit received 4,641 calls, including 2,232 through the Customer Service Centre (CSC) and 2,409 through customer service offices in Distribution Zones. More than 2.3 thousand requests dealt with issues of connection to electric grids.
The grid connection service turned out to be the most in demand: in the first quarter customers sent 1,228 requests to Kostromaenergo for its provision. Also, such additional services were popular as "Installation and replacement of metering devices" (1,100 requests were registered) and "Performing work related to the client’s competence in the grid connection process" (113 requests).
Kostromaenergo, following the principle of customer focus, conducts systematic work to improve the quality of customer service. So, today residents of the Kostroma region have the opportunity to apply for a new connection, obtain and sign a grid connection agreement, pay for services, track the execution of requests and contracts in the client's personal account on IDGC of Centre’s website at www.mrsk-1.ru. It is worth noting that the popularity of this channel of communication is growing: in the first quarter of 2018, 333 requests of customers were sent through the personal account to Kostromaenergo - 37% more than in the same period last year (244 requests were filed).
Information on all services of IDGC of Centre can be obtained by calling the 24-hour line of power engineers at 8-800-50-50-115 or 13-50. Calls on absence and violation of the quality of electricity, reports on theft of electricity and equipment are received round-the-clock. For other issues, including calls for frequent power outages, you should contact dedicated specialists during working hours from Monday to Friday. Information about causes of outages and planned time for restoration of electricity supply can be independently read round-the-clock on the corporate site of the company at www.mrsk-1.ru in the section "Outage and construction schedules - Obtain information about outage", and also specify via Viber by +7 915-38-000-38. In addition, information on all services of IDGC of Centre can be found on the corporate website of the company, as well as in the Customer Service Centres and points of work with customers of its branches.
