Employees of Kurskenergo in 2017 received more than 37 thousand customer requests

IDGC of Centre - Kurskenergo division summed up the work with customers for 2017.

In the specified period, experts of customer service offices, customer care of the enterprise received 37,264 requests from residents of the Kursk region, which is 39% more than in the previous reporting period. 4,965 requests dealt with issues of connection to the company’s grids, 13,026 - provision of value-added services. The rest of the customers’ requests concerned issues of reliable and high-quality power supply to consumers.

The most demanded were value-added services for replacement/installation of metering devices, installation of jumpers - 6,393 calls. Also last year, the branch’s specialists concluded 1,859 contracts for performance of the service "Performance of work within the client’s competence at grid connection" ("Grid connection support").

In 2017, IDGC of Centre - Kurskenergo division received 3,869 positive responses from consumers. The power engineers received thanks for high-quality and timely provided services.

Residents of the Kursk region can apply for Kurskenergo’s services at the Customer Service Centres of the branch in the city of Kursk (central office) and in the district centres - Lgov, Oboyan, as well as in customer service points in Distribution Zones in the place of residence.

One may make a preliminary appointment at the offices in the section "Consumers" on the web-site of IDGC of Centre at www.mrsk-1.ru.

Also in the round-the-clock mode, the contact-centre of the company receives calls from citizens via the toll-free direct numbers at 8 800-50-50-115 or short number 13-50 (for fixed telephones), or by phone +7 915-38-000-38 in Telegram and Viber.