Hotline of power engineering specialists:
For 9 months of 2017, 9,662 requests were submitted to IDGC of Centre - Smolenskenergo division and 8,647 contracts were concluded for the provision of value-added services for installation and replacement of metering devices. At the moment it is the most popular value-added service of the branch among residents of the Smolensk region. Compared to the same period in 2016, the number of contracts concluded increased by 314 contracts. The volume of revenue from the provision of the value-added service for the installation and replacement of metering devices increased by 41% and amounted to 15.51 million rubles.
To apply for the installation or replacement of the electricity meter, it is enough to come to the Smolensk Customer Service Centre at: Tenishevoy street, 33 or to the nearest Distribution Zone (addresses of service offices and their operation hours can be found at https://www.mrsk-1.ru/customers/customer-service/centers/smolensk/offices).
As part of the service, Smolenskenergo’s specialists will help you choose a metering device that meets the requirements of the current legislation, promptly and qualitatively provide its installation or replacement and registration of the permit for operation. At the same time, the consumer saves time and money. In addition to the electricity metering devices purchased from Smolenskenergo, there is a guarantee that implies free repair during the warranty period, or the replacement of the meter for the same in the event of failure to repair.
Smolenskenergo pays special attention to improving the quality of customer service and constantly examines customer feedback on the work done. For 9 months of 2017, the branch received 2,333 positive feedback on the value-added services provided, 86% of which (2012) on the performance of work on the replacement and installation of electricity meters.
IDGC of Centre - Smolenskenergo division draws attention to the fact that before replacing the electricity metering device with the help of other organizations it is necessary to notify Smolenskenergo of planned actions (according to RF Government Resolution No. 442 of 04.05.2012 "On the functioning of retail electricity markets"), otherwise, unauthorized actions with the meter in accordance with the Resolution of the Government of the Russian Federation of 06.05.2011 N 354 "On the provision of public services to owners and users of premises in multi-apartment buildings and residential buildings (as amended by RF Government Resolutions No. 442 of 04.05.2012, No. 857 of 27.08.2012, No. 344 of 16.04.2013, No. 410 of 14.05.2013) will be classified as unauthorized intervention in the operation of the meter and recalculated electricity consumption.
Please, be reminded that the branch provides a number of other value-added services, for example, for operational maintenance of electric grids, street lighting networks, services for reorganization of facilities, testing and diagnostics of equipment, electrical protective equipment, performance of works related to the competence of the client in the grid connection process (Grid connection support). A full list of value-added services is available on the official website of the company at https://www.mrsk-1.ru/customers/services/additional.
All necessary works are carried out by qualified personnel in strict compliance with technical norms and requirements. Smolenskenergo has specialized equipment, all necessary permits and licenses, as well as materials and vehicles that allow performing work of any complexity with the provision of guarantees for all types of services provided. On all issues related to the provision of value-added services, you can call the direct line of power engineers of IDGC of Centre at 8-800-50-50-115 (free of charge), visit customer service offices of Smolenskenergo.
