Hotline of power engineering specialists:
The Tver Customer Service Centre of IDGC of Centre – Tverenergo division received the thousandth customer on the issue of replacement of the meter. It was Svetlana Sidorova, the owner of a private transformer in the summer cottage cooperative "Bright" of the city of Tver.
"In 2013, I applied to Tverenergo on installing the meter, and I had only positive impressions of cooperation with you. Therefore, when there was a need to replace the instrument after verification on the expiration of the limitation period, I knew exactly where I should go to get qualified help and prompt resolution of my question," stressed Svetlana Sidorova.
The honorary visitor in a solemn atmosphere was congratulated by Inga Shestipalova, the head of the customer interaction office of IDGC of Centre – Tverenergo division, presenting the memorable gift.
"Today, not only efficiency is important, but also high-quality, courteous service. The staff of the Tver Centre makes it as comfortable as possible for visitors. This is confirmed by over 1,000 positive reviews left by visitors since the beginning of 2017," says Inga Shestipalova. "Building such a fruitful cooperation requires professionalism and competence on the part of the whole staff of the unit for interaction with customers."
It should be noted that the replacement and installation of remote electricity metering devices with remote access at the borders of balance responsibility with consumers is carried out by the grid company in the framework of the plan of measures to counter theft of electricity and reduce losses in the power grid complex of IDGC of Centre.
Customers can receive any current information related to the company’s activities on the web-site at https://www.mrsk-1.ru in the section "Clients", as well as at the Customer Service Centre located in Tver and 34 locations in Distribution Zones. In addition, to address issues related to electricity supply, a 24-hour direct line of power engineers is in operation at 8 800 50 50 115 (free of charge).