Hotline of power engineering specialists:
IDGC of Centre - Kurskenergo division summed up the customer care for 1Q 2016. During this period the number of requests to the company’s offices increased by 18% versus last year. The number of complaints declined by 26%.
The power company could achieve these results thanks to systematic work to improve the quality of services provided. So, Kurskenergo managed almost three times, from 20 to 7 days, to reduce the time for consideration of applications for one of the most popular types of activity - power grid connection. Much attention is paid to the establishment of effective customer feedback. The company regularly holds meetings with representatives of municipalities, small and medium-sized businesses, horticultural holdings and other categories of applicants, explaining to them the provision procedure of the most popular services and informing about new ones. The next meeting is scheduled for 27 May, it will be attended by consumers from different regions of the Kursk region, whom grid connection contracts have been concluded with or are planned to.
"We believe it is important to hold such events and receive first-hand feedback to quickly solve all problems," says the head of the department on interaction with customers of Kurskenergo Marina Zhilenkova.
To refer on matters related to energy supply, residents of the Kursk region can via the straight phone line of power engineers at 8-800-50-50-115, and on the site of IDGC of Centre at www.mrsk-1.ru. It can also be obtained from customer service offices in Distribution Zones and Customer Service Centres of Kurskenergo located at: Kursk, Karl Marx Str. 27; Lgov, Red Str. 104a; Oboyan, Krivosheina Str. 2.