Hotline of power engineering specialists:
IDGC of Centre - Kurskenergo division summed up the work with customers for the 1st quarter of the current year.
During the reporting period the branch received over 5,000 requests, of which 4,139 are requests for services rendered, which is 18% more compared to the same period of 2015. The greatest demand was with the services on installation and replacement of metering equipment (1,857).
About 1,000 requests were related to connection to the company’s grid. And more and more customers use the service "Execution of work related to the customer’s competence in the implementation of grid connection". This year, under the grid connection support 469 contracts were signed, 284 contracts of them are for the service "Turnkey grid connection ".
When contacting the branch residents of the Kursk region more actively use remote communication channels - the Contact Centre of IDGC of Centre and the Internet. Since the beginning of the year through these sources Kurskenergo has received 345 requests.
In the first quarter the branch received 1,059 positive reviews. Customers mark the efficiency, integrity and availability of information and a high skill level of employees advising them.
"To improve the quality and efficiency of our services, we constantly carry out surveys and questionnaires of our customers. This allows to keep our finger on the pulse, to solve problems speedily of residents who applied to us," stresses Head of the Customer Interaction Office Marina Zhilenkova.
For more information on all issues related to power supply, residents of the Kursk region can receive by calling the direct line of power engineers at 8-800-50-50-115, on the company’s website at www.mrsk-1.ru, in the Customer Service Centres of the branch located: the city of Kursk, Karl Marx Str., 27, the city of Lgov, Krasnaya Str., 104, the city of Oboyan, Krivosheina Str., 2 and point to work with customers, which are in every Distribution Zone.