Last year, IDGC of Centre — Belgorodenergo division received more than 217 000 customer requests on issues related to power supply. Among them over 36% (80 282 people) requested the branch for additional services (installation, replacement and inspection of meters, street lighting network maintenance, maintenance of in-house networks of apartment buildings).
The service associated with connecting electrical installations to the networks of the branch remains popular. The number of contracts for technological connection increased by almost 40% compared with 2010. According to experts, this increase is associated with the intensive development of individual housing construction in the region.
As for additional services, the most relevant service is replacement and testing of electricity meters. In the past year 64 892 customers called the branch on these issues. The popularity of modern precision electricity metering devices of AMR system for residential customers is growing, which enables on-line monitoring of the voltage level and controlling the total power of electrical appliances, and thus managing their own power consumption.
In comparison with 2010 there is 13.6% decline in the number of requests for the maintenance of street lighting networks and in-house networks of apartment buildings. Pursuant to in-house networks of apartment buildings maintenance agreements, which Belgorodenergo concludes with management companies and budget organizations, power engineers not only eliminate failures, but also put in order between floors electrical control panels and electrical network elements inside buildings of multi-stored blocks of apartments and buildings of educational, medical and leisure facilities in the region. Reducing the number of such requests indicates a gradual improvement in the utilities of the region.
In 2011, consumers were also interested in issues of operation and maintenance and management of customer
According to Head of customer relationship management Office of the branch Svetlana Levakova, last year specialists of Belgorodenergo conducted 1786 activities aimed at promotion of the services of the branch and raise awareness of customers. “The greatest interest of customers was with various forms of cooperation aimed at clarifying the issues of energy conservation and energy safety, as well as procedures for technological connection to the Company’s grid, — stressed Svetlana Levakova. — In 2011, 16 799 feedback were sent from residents of the Belgorod region to employees of Belgorodenergo”.
One of the most convenient channels of communication for customers is the direct Power Hot Line at