Hotline of power engineering specialists:
In 2018, in the Smolensk region, 3,590 applicants used the service of connection to grids of IDGC of Centre - Smolenskenergo division remotely, while a year earlier only 482 calls were received remotely. Using the company’s interactive services, the consumer not only saves time when submitting and receiving documents, but also remotely monitors the conclusion and execution of the grid connection agreement, receiving constant feedback on all issues that arise.
To date, remote applications for grid connections include the Grid Services Portal and the client’s personal account. Using these services, any client of Smolenskenergo, without a personal visit, can at any time and in any place, from any device having access to the Internet, apply for connection to electric grids.
The most popular way of contact in 2018 was the client’s personal account (98.2% of calls). Over the year, the number of applicants to apply for connection to the power grids with the help of this service increased by 250 times (in 2017, 14 applications were sent to the personal account). In order to submit an application in this way, it is enough for a consumer to go from the tab “Grid Connection” (GC) on the main page of the company’s website to the “Personal Account” tab or go to the “Customer Account” tab in the “Consumer/Customer Service” section. The service allows you to further monitor the progress of the application, familiarize yourself with the contract and technical conditions, to trace the change of stages on the application and the implementation of measures under the concluded agreement on the implementation of grid connection. In addition, in the “Personal Account” there is an opportunity to submit an application for the service of grid connection support or even sign an agreement using an electronic signature without visiting the grid company.
The client may also submit an application for grid connection using the official Grid Services Portal. The portal has a cost calculator with which the client has the opportunity to calculate the cost of grid connection.
IDGC of Centre’s website contains an interactive map with information on service areas and loading of substations of 35-110 kV with geo-referenced areas. It allows potential applicants to familiarize themselves in advance with the resource possibilities for the supply of electrical power in a particular area for planning of construction and connection of facilities.
Please, be reminded that Smolenskenergo’s clients can submit an application not only remotely, but also during a personal visit to the Customer Service Centre, located at Smolensk, Tenishevoy street, 33 or in the nearest Distribution Zone of the branch.
Information on the activities of the grid company can be found on the official website. If additional questions arise to the address of IDGC of Centre, the customer can call the direct line of power engineers at 8-800-50-50-115 (13-50 from fixed phones).