Hotline of power engineering specialists:
Since the beginning of 2014 IDGC of Centre - Orelenergo division received 29,318 calls of customers. Most of the applications refer to the installation, replacement and maintenance of electricity meters, the grid connection procedure, and transmission of electricity.
For 7 months Orelenergo received 3,885 requests of customers on connection to the grid of the branch, 3,434 calls for replacement and installation of metering devices. Specialists of Orelenergo gave 2,529 pieces of advice on electricity grid connection, as well as other issues of the activity of IDGC of Centre - Orelenergo division, including the provision of value-added services.
In addition to services for electric power transmission and grid connection IDGC of Centre offers its customers nine kinds of value-added services. Among them is the maintenance and development of outdoor lighting networks; operation and maintenance and repair of electrical networks and electrical equipment; reconstruction of power grid facilities in the interests of customers; test and diagnostics of equipment; installation and replacement of metering devices; design and construction of power facilities, works under the responsibility of the customer within the grid connection procedure and others. The most popular of these is the installation and replacement of electricity meters. For this type of work since the beginning of the year the branch has registered 2,672 applications, 1,670 contracts have been performed at the request in 2014.
In the second place - the service "Works related to the competence of customers within the grid connection procedure". For this service 228 applications were registered, 210 contracts were executed at the requests in 2014. It is beneficial for the customer to order this service at IDGC of Centre - Orelenergo division due to the fact that one can do all the work necessary for grid connection interacting with one organization, at the same time get quality services with the best technical solutions and the use of modern materials.
The term of issue of the contract offer was reduced to 15 days. The period of implementation of grid connection has changed: 4 months and 6 months, if it is required to perform work on the construction (reconstruction) of electric grid facilities, included (to be included) in the investment program of grid organizations (including adjacent grid companies). It allowed to improve the customer service system.
"In the address of the company 662 positive feedbacks were received with high appreciation of its customers, which indicates the level of customer satisfaction, which has been markedly increased due to the improved quality of services rendered, with an increase in the efficiency of execution of works on the requests, attentive customer service staff of the branch, and competent and professional explanation on issues of interest," stressed the head of customer relationship management of Orelenergo Vladimir Arifanov.
IDGC of Centre - Orelenergo division reminds: it is possible to get advice on all matters relating to the competence of the company, to apply for grid connection by contacting the Customer Service Centre at Orel, Pokrovskaya Street 32. The Internet reception is available on the official website of the company, the company also operates the direct line of power engineers at 8-800-50-50-115 where experts will answer all your questions and give detailed advice on the power supply and the value-added services.