For 9 months of 2012 IDGC of Centre — Orelenergo division has received almost 24,000 requests.
More than 2,240 customers have applied for grid connection. Other 3,288 applications were for the provision of value-added services. The most popular among the population remains the installation, replacement and maintenance of electricity meters. To date, power engineers have performed for over three thousand contracts for these services for a total of 2.5 million rubles.
On average, the branch daily registers 130 requests. Most of them — telephone consultations on the Direct Power Hot Line at
It should be noted that for nine months the company has received about 700 responses with gratitude and positive customer feedback on polite service, expertise of specialists and performance of work in the shortest possible time.
— This is due to immediate response of specialists of departments, as well as implementing a number of measures aimed at improving the quality of power supply, — considers Head of customer relationship Office Ilya Karpychev.