Customer relationship management, quality of service, development of additional services are the most important activity areas of IDGC of Centre — Kurskenergo division.
Further development of the integration project of the module of customer relationship management RT-2 based on SAP/R3system, aimed at reducing the customer service time, will play an important role in achieving these strategic goals.
Already now, customers of Kurskenergo can conclude a contract for the replacement, installation and testing of electricity meters, quickly and easily get a number of other additional services. For this one is to fill in not 17 sheets of the contract, as it was before, but a single sheet — an invoice-contract.
For nine months of this year, more than 4 500 residents in the Kursk region could appreciate this novelty, though the total number of requests was 33 776. Upon completion of the process automation, customer service time will be significantly reduced.
“Improvement of customer relations and finding modern ways of handling requests is the most important area of development of additional services of IDGC of Centre — Kurskenergo division, — says head of marketing and value added services Sergey Rudakov. — The efforts of our staff are aimed to provide customers with a complete and high quality range of services in the shortest possible time.”