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Thanks from clients — the best reward for employees of Smolenskenergo


IDGC of Centre — Smolenskenergo division welcomes its customers in the walls of its Customer Service Centres. From the beginning of the year the branch has received over 40,000 customers, which is 1.5 times higher than in the period last year. The branch’s specialists dealing with clients are especially pleased to hear words of appreciation for their work.

One of these letters of gratitude came to Smolensk city Distribution Zone. “I often have to be in different organizations, but such a positive attitude and a desire to help solve the problems as in Smolensk city Distribution Zone I have not seen,” — said in a letter of gratitude of a resident of Smolensk Nadezhda Tardya. In the gratitude the work of the employees of the Distribution Zone RES was separately highly appreciated — Specialist of marketing and customer relationship Yana Karpukhina and Technician of production and technical group Alena Demchenkova.

“Gratitude of customers is the best reward for employees of Smolenskenergo. We are a customer-centric company and try to give as much information as possible to consumers, and answers to their questions. The positive feedback from our customers — an assessment of our work,” — commented Head of customer relations Tatiana Antonyuk.

In the Customer Service Centres and marketing and customer relations departments of Distribution Zones consumers can get the necessary advice on the terms and procedure for connection to the grid of the branch, full details of the value-added services provided by Smolenskenergo, and on all matters relating to electricity supply.

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