Every year the number of consumers visiting IDGC of Centre — Tambovenergo division increases. In the first half of 2012 over 16 000 requests were received.
Compared to the same period in 2011 this figure was exceeded by nearly 75%. Growth in the number of requests — is the result of ongoing work on public awareness about the branch’s services. Receipts of payment for electricity provide information on the Direct Power Hot Line at 8800 50 50 115, which is a convenient tool for public complaints. Now, any consumer of the branch knows where to go in the event of inadequate quality of supplied electricity and other matters of interest.
In the I half of 2012 the branch received 7187 requests for additional services, signed 7160 contracts for additional services. The most popular and relevant service is to replace electricity meters. For testing, replacement and installation of metering devices the branch received more than five thousand applications, which accounts for 71.3% of the total number of contracts for additional services.
Work on the modernization and maintenance of networks, street lighting, maintenance of power lines in their proper state is socially significant. The number of customer requests to the branch on the installation of street lighting has increased. During the first half of 2012 40 agreements were signed, which accounted for 72% of the number of contracts for this service in 2011.
With the development of the region the branch receives applications for the provision of services for the removal of restrictions on the use of land (transfer of networks). So, for six months in 2012 seven major contracts for these services were signed.
In 2012, on the site of the Customer Service Centre there were activities aimed at informing customers about the services provided by IDGC of Centre — Tambovenergo division about changes in legislation of the Russian Federation, as well as panel discussions and video conferences with participation of heads of municipalities on the modernization of the street lighting and technological connection.
Creating a positive view of customers, informing them about the opportunities and options for additional services, prevention of theft of electrical equipment, which directly affects the quality of power supply — important tasks that are a priority when power engineers work with customers.
In a customer survey of 15,463 requests of 16,056 requests, received in the first half of 2012, were recorded with the estimate of the power engineers’ work as “good” and “excellent”. Thus, customer satisfaction is around 96%.
Further information can be obtained by calling the Direct Power Hot Line at