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Kostroma Customer Service Center has received the sixty thousandth visitor


Kostroma Customer Service Centre (CSC) has registered an honorary guest. The sixty thousandth visitor was Tatiana Kashina, who visited the CSC for her grid connection contract for a residential house in the village of Karavaevo of Kostroma district in the Kostroma region. The honorary jubilee client was personally congratulated by Head of customer interactions of IDGC of Centre — Kostromaenergo division Alexander Klimov.

Tatyana thanked the staff of the CSC for the prompt processing of papers on the grid connection: “I want to note that the customer service in the Kostroma CSC on all issues is at a high level”. The Guest Book of the Customer Service Centers is updated with new records of grateful clients. For 6 months this year more than 80 positive feedbacks have been received.

In the Kostroma region there are three Customer Service Centres in operation: the CSC in Kostroma opened its doors on August 15, 2007, the CSC in Sharya opened on July 1, 2008, and the CSC in Nerekhta — on July 2, 2008.

The main function of the Customer Service Centre of Kostromaenergo — helping consumers in matters related to contracting for grid connection to electric networks, the quality of electricity supplied and additional services rendered.

In addition to full-time work for consumers and there is an extramural form of the CSC operation: the Internet-reception at: under “Clients” and the around the clock Direct Power Hot Line at 8-800-50-50-115 (toll-free). On this phone you can submit your application, report theft of electricity, get advice on additional services, and make claims for quality of power supply.

"Creating a favorable and comfortable conditions for our clients, openness and transparency — these are the basic principles of IDGC of Centre — Kostromaenergo division, which the Customer Service Centers help successfully implement — says Head of customer interactions of IDGC of Centre — Kostromaenergo division Alexander Klimov.

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