Last year, IDGC of Centre — Voronezhenergo division received over 57,000 requests of consumers on issues related to electricity supply. Compared to the same period in 2010 the number of requests increased by 62% (in 2010 this figure was 35 575 requests).
More than 24 thousand inhabitants of the city of Voronezh and Voronezh region requested the branch for additional services. “The most popular service is still designing measurement systems, installation and testing of electricity meters. More than 53% of the total number of requests is for this service”, — notes Head of marketing and additional services department of the branch Nikolay Marchenko.
Just like last year, the service associated with the connection of electrical consumers to the grid of Voronezhenergo remains demanded. More than nine thousand applicants requested the branch in 2011 for the technological connection, which is two thousand more than in 2010. The growth of applications, according to experts, is due to the development of small and medium businesses in the region, the growth of individual housing construction and other large commercial, industrial and social facilities.
Each year, experts of Voronezhenergo perform activities aimed at promotion of services and increase of consumer awareness. For example, in 2011 the branch’s staff conducted workshops on energy conservation and energy efficiency, meetings with representatives of the administration of the city and region on the technological connection and additional services. One of the most exciting events was the Open Day at the Customer Service Centre, dedicated to the Power Engineers’ Day.
“The number of positive reviews from customers is increasing together with the growth of the total number of requests to the branch. Consumers note an improvement in the quality and efficiency of the service provided and in the timely performance of work following requests. Throughout the year, a large number of activities aimed at improving the comfort of customers were held in Customer Service Centers. We have achieved excellent results in improving the level of customer satisfaction with the Company’s activities”- shared her opinion Head of the Customer Service Centre of Voronezhenergo Elena Nemirovich-Danchenko.