For 8 months of 2011 7685 people have called Customer Care Centres (CCC) of IDGC of Centre — Smolenskenergo division. This figure is 30% more than for the same period last year. Most of all customer requests related to new connections to the electric grid of the division (70.6% of the calls) and additional services (22% of the calls).
The most convenient form of application for 92% of the customers was a personal visit at the CCC, 539 customers preferred to apply remotely — by the 24/7 direct Power phone line at
At Customer Care Centers and marketing and customer interaction departments of Districts of Electrical Networks of the division, customers can get necessary consultations on the term and procedure for issuance of technical requirements and the connection to the electric grid of the division, detailed information on additional services provided by Smolenskenergo, as well as on all matters related to power supply. Acceptance of applications for the technical connection and issuance of all necessary documents is done here.