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IDGC of Centre’s specialists for ten months received about 800 thousand requests from consumers

19 December 2018

IDGC of Centre summed up the results of work with consumers for ten months of 2018.

During this period, specialists of the unit of interaction with customers of the company accepted 779,085 consumers’ requests. More than 241,499 calls were filed by citizens personally when visiting customer service offices, the rest were sent through Internet resources and the contact-centre of the company.

102,129 calls concerned connection to the grid (47,483 of them were applications for grid connection), 135,567 calls were for provision of value-added services (including 106,661 requests for value-added services). The largest number of applications for the value-added services relates to replacement and installation of metering devices, support of grid connection, as well as provision of technical resources.

In January-October, IDGC of Centre received 23,323 pieces of customers’ feedback on the quality of work performance and the resolution of issues related to energy supply.

Information about the services provided by IDGC of Centre can be obtained by calling the round-the-clock direct line of power engineers at 8 (800) 50-50-115 or 13-50. IDGC of Centre has a 24-hour Internet service for citizens on causes for lack of electricity. You can find out about causes of outages and planned dates for restoration of electricity supply yourself by sending a request for lack of electricity on the company’s website at www.mrsk-1.ru in the section “Information about outages - Report outages”.

If there is no information about the power outage at the time of the request, a response with information about the causes of outages and the planned timeline for the restoration of electricity supply will be sent by e-mail. Also, information on the absence of power supply can be clarified using the Viber messenger by sending a text message to +7 (915) 38-000-38. In addition, you can receive information on all questions of interest to you by contacting customer service offices.

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