Specialists of IDGC of Centre for nine months received about 700 thousand calls from customers

IDGC of Centre summed up the results of work with customers for nine months of 2018.

Specialists of the customer interaction office of the company received 693.8 thousand customer calls. More than 200 thousand requests are filed by citizens in person when visiting customer service offices, the rest of the requests were sent via the Internet resources and the contact centre of the company.

90.3 thousand of the requests concerned the service of connection to the grid (about 70.5 thousand of them were applications for grid connection), 119.3 thousand of the requests were for the provision of value-added services (including about 94 thousand applications for value-added services). The largest number of applications for value-added services relates to replacement and installation of metering devices, support of grid connection, as well as provision of technical resources.

In January-September, IDGC of Centre received more than 23.5 thousand pieces of feedback from customers on the performance of work and the resolution of issues related to energy supply.

Information about the services provided by IDGC of Centre can be obtained by calling the 24-hour direct line of power engineers at 8 (800) 50-50-115 or 13-50. In addition, it can be found on the corporate website of the company at www.mrsk-1.ru and at the Customer Service Centres and points of work with customers of its branches. Messages about outage, in addition to the above channels, can be sent to the Viber messenger by dialing +7 (915) 38-000-38.